The accountability logic promoted by the new personal data regulation leads professionals of all sizes to be concerned about the security of data processed in the context of their activities. Today, internationally renowned companies such as social networks, postal services, or large hotel companies are subject to security breaches with considerable impacts. In line with...

IT support is the customer’s point of contact when he needs to be guided in the use of the software or when he encounters a difficulty in its handling. From this interaction comes a privileged relationship where the client embraces the position of user, the commercial relationship being temporarily set aside. The IT support therefore...